Let’s face it, clogged sinks happen–nobody can plan around that. But when your toilet stops flushing or a pipe in your house starts leaking, you need a plumber. And you need one fast.
The question is, how do you find the best plumber when you’re short on time? The answer’s simple. Before you pick up the phone and call any plumbing business in the area, you want to conduct a little research.
Here’s a little cheat sheet on what questions to ask these potential professionals. Let’s jump in!
Can You Tell Me About Your Plumbing Journey?
It’s always a good idea to ask a plumber about their experience and qualifications. Find out how long they’ve been in business. Check what training they’ve received and if they are licensed and insured.
Professional plumbers who have been in business for a long time will likely have more experience. It can be a proven track record of providing quality service. But beyond the numbers, ask about their journey in the plumbing industry.
How did they get interested in plumbing? What were some of the challenges they faced when starting out? Get a sense of the plumber’s passion for the trade. Try to see how dedicated they are to providing quality service.
Can You Show Me Some of Your Previous Work?
Find a plumber willing to provide references or show you examples of their previous work. They’re more likely to be trustworthy and reliable than one who is not.
Ask for the names and contact information of previous customers. Be sure to follow up with them to get a sense of the plumber’s work quality and customer service.
But don’t stop there. Ask if they have any pictures or videos of their previous work. This will give you a visual of the quality of their work and the types of projects they’ve worked on.
How Do You Handle Unexpected Complications?
Understand how a plumber charges for their services so you can budget accordingly. Some plumbers charge by the hour, while others charge a flat rate.
Find out if any extra costs, such as travel or disposal fees, may not be included in the quoted price. But also ask how they handle unexpected complications that may arise during a job.
Will they charge extra for it? How do they communicate any extra costs to the customer? Have they done a slab leak repair? Know how they handle unexpected complications. Have a sense of how transparent and fair they are with their pricing.
Can You Walk Me Through Your Customer Service Process?
Ask the plumber about their approach to customer service. Find out if they are willing to answer any questions you may have. Or if they can keep you updated on the progress of your project.
Also, request them to walk you through their process. How do they handle customer complaints or issues? What steps do they take to ensure customer satisfaction?
This will give you a sense of the plumber’s commitment to customer service. See how they handle situations that may arise.
Hiring the Best Plumber for Your Home
Consider all the important questions to ask a plumber before hiring. Then, you can make an informed choice that meets your needs.
If you’re still unsure which plumber to hire, read reviews or ask for referrals. This can help provide you with extra confidence in making the right choice.
Don’t be afraid to ask questions. It’s the best way to ensure you’re getting the best plumber!
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